Request deletion in the Rentro app
- Sign in with the mobile number linked to your Rentro account.
- Open Profile.
- Select Delete account.
- Review the retention notice, confirm it and select Request account deletion.
- Keep the request ID shown in the app for your records.
Request deletion without the app
Email help@rentrobike.com from your registered email address. Include the registered mobile number and write “Rentro account deletion request” in the subject. For your protection, Rentro may ask you to verify control of the registered mobile number before processing the request. Never send an OTP, password, full card number or UPI PIN by email.
Data deleted or anonymised
After verification and review, Rentro deletes or anonymises eligible account information, customer profile fields, reusable profile/KYC data, saved preferences and optional content that is not required for an active service, security investigation, dispute or legal obligation.
Data that may be retained
Rentro may retain booking, payment, refund, tax-invoice, dispute, fraud-prevention, safety, insurance and KYC audit records when needed to meet legal, accounting, security or legitimate dispute-resolution requirements. Retained records are restricted from normal account use and are not kept merely to continue marketing to you.
Retention period
Most verified account-deletion requests are completed within 30 days. Financial, tax and transaction records may be retained for the minimum period required by applicable law, normally up to eight years from the relevant transaction. Records connected to an active trip, unpaid balance, refund, chargeback, insurance matter, fraud review, court order or dispute may be retained until that matter and the applicable legal retention period end. Data not subject to those requirements is deleted or anonymised as part of the request.
Before deletion can finish
An active trip must be returned and any open payment, refund, chargeback or safety issue must be resolved first. Submitting a deletion request does not cancel an active booking or change a payment or refund status.
Questions or request status
Reply to the privacy-team email or contact help@rentrobike.com. Include the request ID shown in the app. You can also call 080 6218 2071 for help locating an existing request.